Shipping Policy
Please carefully read through our shipping policy when purchasing our products. This policy will apply to any order you place with us. All products ship from our facility in Western Australia.
Shipping fees
We offer shipping with the following rates:
Australia Wide
Standard - Same State
3-14 Business days
$11.00
Free
Standard- Interstate
3-14 Business days
$11.00
Free
Express - Same State
1-7 Business days
$16.00
$16.00
Express - Interstate
1-7 Business days
$16.00
$16.00
Orders under $60.00
Orders $60.00 & over
Once a shipping option is selected at checkout, we will follow up after your have placed your order with any additional shipping information.
All times & dates advised above are estimates only.
You will receive a confirmation email with your tracking once your order has been processed. Once orders are placed they are not bale to be edited, added to or cancelled.
If you place your order over a weekend or on a public holiday it will be processed and sent out over the following business days (Monday - Friday).
Please note: Shipping times are a guidelines and subject to change. You may experience slightly longer delivery times during peak periods, severe weather or due to other postal service delivery issues that are unforeseen or unavoidable events.
Online orders are processed and shipped within 1-3 business days.
If you have any questions about your order, please contact our team at contact@altoja.com.au
Do we deliver internationally?
International shipping is not offered at this time
What happens if my order is delayed?
if delivery is delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimated delivery date.
Refunds & Returns
Our products come with the consumer guarantees found in the Australian Consumer Law which cannot be excluded, including guarantees that the products will be of acceptable quality.
If a product that you receive do not comply with consumer guarantees, refunds will be available;
1. If we deem a product to have a major fault under the Australian Consumer Law (eg. the product does not fit the description), you can return the product and receive your choice of a refund or an exchange.
2. If we deem a product to have a minor fault under the Australian Consumer Law (eg. the product's packaging is cracked but does not affect the safety or use of the product), we will provide you with our choice of a refund or exchange.
3. Where a product is damaged through misuse, accident or abnormal use, the Australian Consumer Law or any manufacturer’s warranty may not apply, and ALTOJA may choose not to provide a refund, exchange or repair. (Circumstances applicable)
Proof of purchase is required before decisions can be made with any of the above.